Legendary Vacation Club Reviews

We had an amazing stay at UNICO! A huge shout-out to our local hosts, Alexander and Alejandro, who were absolutely exceptional. They went above and beyond to make sure we had everything we needed and made our experience truly memorable. The beach was incredible and definitely one of the highlights of the resort. Just be aware that some days there can be quite a bit of seaweed, which is normal for the Riviera Maya. Overall, we had a fantastic experience and would absolutely recommend UNICO!

We had a wonderful and relaxing stay. Beautiful resort. Zuleima took excellent care of us and was so helpful throughout our stay. Gabriel was delightful to work with as well.

Unfortunately, our stay at UNICO 20°87° Hotel Riviera Maya was extremely disappointing, particularly given the level of service and accommodations one should expect from a luxury resort. We traveled to the resort from July 30–August 3 as part of a destination wedding and celebration. Upon entering our room, we were greeted by what the resort describes as a customized scent from a diffuser. The following day, after the diffuser turned off, we began to notice a slight mold/mildew odor. Because our wedding commitments had commenced, we were out of the room for most of the day and exhausted when we returned. By the following morning, however, the odor was unmistakable and my allergies had begun to flare significantly—itching, welts, congestion and other symptoms. We then observed what appeared to be visible mold in several areas of the room, including on the ceiling near the air ducts, room dividers and around the fire/smoke detector. I have significant environmental allergies, and during our stay I developed a severe skin reaction as well as swelling around my right eye. Beyond the immediate discomfort I experienced, exposure to suspected mold or other environmental contaminants can potentially present serious health concerns, particularly for individuals with allergies or respiratory sensitivities. This made the situation far more concerning than simply an unpleasant odor or an inconvenience. We reported the condition to the hotel. In fact, one of the hotel’s own employees who entered the room commented on how strong the mold smell was. We were ultimately moved to another room—but only on the final evening of our four-night stay due to our wedding commitments. What has been equally troubling is the way our complaint was handled. The hotel offered an 80-minute couples massage, but because we were there for a wedding and had prior commitments, there simply was not sufficient time to use it. While still on the property, we requested a two-night complimentary extension, which would have allowed us to actually enjoy the resort after spending much of our stay dealing with the room issue. Instead, we were told we would have to pay for the additional nights. Ironically, after we returned home and escalated our experience to management via email, the resort ultimately offered us a complimentary two-night stay—the exact resolution we had requested while we were still on the property, when it actually could have helped remedy the situation. We gave the hotel multiple opportunities to address this matter privately and reasonably. Rather than taking meaningful accountability for what occurred, the subsequent responses from JOSE ARTURO H. CRUZ left us feeling that they were more interested in minimizing and reframing our experience than acknowledging the seriousness of our concerns and appropriately resolving them. For a resort positioning itself as a luxury property, that is simply unacceptable - the experience is measured not only by beautiful surroundings and amenities, but by the cleanliness and safety of its accommodations and, equally important, by how management responds when something goes seriously wrong. When a guest raises a concern involving a room condition that may have potential health implications, it should be treated with urgency, transparency and genuine concern—not minimized after the fact. Based on both the condition of our original room and, especially, the manner in which our concerns were handled afterward, I cannot recommend UNICO 20°87° Hotel Riviera Maya based on our experience.

Unico 20N 105W was an excellent location super attentive Butlers Uriel, Francisco, & Dylan who gifted us with a FAMILY WELCOME BACK! The Restaurants staff at LIA, Aqua Madre, & Kobo and pool concierge Axel, Carlos & Nathan Prepared and accommodated our preferences and dietary needs. Unico is small, intimate, & personal. Hard Rock accommodates the extended party favors! Thanks for the SURPRISE 44th Wedding Anniversary Sunset Beach Dinner!!

My husband and I had a wonderful time at AVA. The food was the absolute highlight of the trip. There was no shortage of great options. Bao was our favorite restaurant! Alfredo and his assistant offered delicious recommendations and provided wonderful service. Here are some of our specific food recommendations: The soft serve ice cream spot, the lamb at Veranda, the filet at Black Iron, the sandwiches at Aroma – specifically the tuna melt (south side), the lobster cappuccino at Chez Moi, the vanilla loaf at the breakfast buffet and Aroma, the grape leaves, kibbeh, hummus, wings, and petite sandwiches at both lunch buffets, and everything at Bao (ha!) Additional special shoutouts to: Rommel. He provided assistance when we first arrived and helped with any additional questions we had. Also, Isaac. I really enjoyed his water aerobics at the adults-only pool. And the woman working the hydrotherapy room on the afternoon of 9/11 – I am so sorry I didn’t catch her name – I believe it started with an ‘A’. She was so sweet and informative regarding the process. We also really enjoyed the gym – it had everything you could want/need for exercise, and it was very clean. The biggest downside to the trip was the air conditioning on the south side of the hotel. While our room was comfortable, the common areas and restaurants were not. Specifically at the nightclub, south side buffet, and Chez Moi – we had a wonderful French-inspired meal, but the heat made it hard to focus and enjoy the overall experience. I hope AVA can resolve this. Not just for the guests who pay quite a bit for their vacations, but more importantly, for their own employees who work on this side of the resort all day long – it must be very uncomfortable for them. All in all, we are grateful for the opportunity to visit AVA. Thank you for the relaxation, fun, and memories!

A Special Recognition to the Amazing AVA Resort Team! A huge shoutout to the Entertainment Team, especially Gio, Eliseo, and Rafael, for bringing so much energy, fun, and unforgettable moments to our stay! Casino in the Pool with Eric was such a unique and entertaining experience—we had an amazing time! And a very special thank you to our wonderful butlers, Ariel and Damian, whose exceptional attention, kindness, and service truly elevated our experience and made our stay even more memorable. Thank you for making our vacation at AVA Resort so special. We will definitely remember the people who made every moment extraordinary!

Everything was wonderful, truly relaxing, and many things to discover; the people are extremely kind and helpful, they make you feel a great warmth; the food is delicious, as are their drinks. There are many pools and I really enjoyed their billiards. I want to especially highlight the excellent attention I received from Andrea, our personal assistant during my stay at the hotel. From the first moment, she was an extremely kind, attentive, and professional person. Andrea was looking after me at all times, always with an excellent attitude and a genuine willingness to help. She made me feel very well taken care of and, above all, accompanied during my stay. Anything I needed, she was attentive and looked for a way to support me. Her treatment was exceptional: kind, respectful, warm, and very professional. You can tell when someone truly enjoys their work and cares about providing a good experience for the guest, and that was exactly what I perceived with Andrea. I consider that her attention deserves the highest rating in all aspects: service, kindness, professionalism, willingness, follow-up, and attention to detail. Andrea definitely made my experience at the hotel even better. I hope the hotel recognizes and values people like her, because her attention perfectly represents the level of service one expects to find in an excellent hotel. Thank you very much, Andrea, for looking after me at all times and for making me feel so well taken care of. Excellent service! ⭐⭐⭐⭐⭐

Absolutely beautiful resort but the staff made it even more awesome! They are so friendly here and keep everyone happy and the place is spotless! We had a beautiful room with a soaking bathtub on the balcony which I loved. Yeuris “yea” Hernandez was a great help and very friendly and our pool waitress at Central pool Solania was Fantastic with serving us everyday! My favorite part of this resort was the huge beautiful spa! Definitely pampered and the best massages I’ve ever had! I highly recommend Eligia for a massage. I requested her the next day as well she was that awesome! We will be back!!

I had an excellent time, the best part of all is that we had a personal assistant named Andrea, who is a professional girl, knows about hospitality, always looking out for one, a recognition to Adriana, hostess at the Toro restaurant for her kindness and good treatment, and the last comment for Jose Luis at the Market restaurant who provided us with excellent service all week, and to Jose, a waiter at Toro, who is cheerful, likes his job, and makes you have a pleasant evening

Everything at the hotel was excellent, the food, the friendliness of the staff, the well-prepared drinks, diverse activities, a recognition to Andrea our personal assistant because she made the difference in our trip and to Adriana the hostess at the Toro restaurant, always smiling and with a good attitude

We went for our honeymoon. We got married in Riviera Maya last year, so our expectations were high and we left our stay totally disappointed. At no point did they make us feel like we were on our honeymoon. The food in all the restaurants was average at best, and bad in most cases. For drinks, they never had the ingredients to make them. The service was terrible, 85% of the employees were super rude and had a bad attitude; the service was truly awful, and we are the type of people who always tip, but sometimes we didn't even want to. It seems like they only want to sell their legendary memberships and their $400 coupons. Honestly, we left totally disappointed; we stayed for 7 nights, it was a highly anticipated trip, and we completely regret choosing that Hard Rock. We spoke with all the guests who have been to the ones in Mexico and they also complained about the service. What a real shame. We do not recommend it at all. It is not worth what it costs.

Silvia, waitress at the Water Park Bar, wonderful service, cordial, respectful, attentive, very kind and professional, I am grateful to have been served by her. Blessings, we will return for another week soon. Thank you very much for your attention.